Effective: March 2025
Our Commitment to Privacy
At Utility Market Australia Pty Ltd (ABN 83 662 208 791) (“Utility Market”), we are committed to protecting your privacy and handling your personal information – including sensitive health information – with transparency and care.
This Privacy Policy outlines how we collect, use, store, and protect your personal and sensitive information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information We Collect
Personal information is any information or opinion (whether true or not) that identifies you, or could reasonably identify you. This includes, but is not limited to:
- Your name, address, phone number, and email address
- Date of birth or age
- Occupation or job title
- Government-issued identification (e.g. Medicare number, driver’s licence)
- Account and transaction information
- Other information you provide via our website, phone, or customer service
Sensitive Information – Health Insurance
When you engage with us for private health insurance comparisons, we may collect sensitive information, such as:
- Your current health insurance policy details
- Medical or health-related information required to assess coverage needs (e.g. pre-existing conditions, hospital or extras preferences)
- Family status (e.g. single, couple, family)
We collect this information with your consent and only when it is reasonably necessary for us to provide you with a tailored health insurance comparison service.
How We Collect Information
We collect personal and sensitive information through:
- Direct interactions (e.g. website forms, phone calls, emails, live chats)
- Authorised representatives (e.g. family members or legal guardians)
- Third-party partners or affiliates (with your consent)
- Website cookies and analytics tools
Use of Cookies and Website Data
Our website may use cookies to enhance your browsing experience, track usage patterns, and help improve website functionality. Cookies do not store personal or sensitive information. You may disable cookies via your browser settings if preferred.
Why We Collect Personal and Sensitive Information
We collect this information to:
- Compare and recommend suitable energy, broadband and health insurance products
- Deliver accurate and personalised quotes and product options
- Provide customer service and respond to enquiries
- Conduct internal reporting, compliance, and quality assurance
- Meet legal and regulatory obligations
- Conduct permitted marketing and communications
- Improve the functionality and performance of our website
What Happens If You Don’t Provide Information
If you do not provide certain personal or sensitive information, we may not be able to:
- Offer appropriate product comparisons
- Provide access to certain features or services
- Contact you with updates, recommendations, or offers
Disclosure of Personal and Sensitive Information
We may share your information with:
- Employees, contractors, and service providers directly involved in delivering our services
- Insurance comparison or switching platforms and energy providers (with your consent)
- Compliance partners and auditors (for quality and legal assurance)
- Regulators, government bodies, or legal authorities where required
- Any other party you authorise or where disclosure is permitted under law
We will never sell your personal or sensitive data to third parties.
Marketing and Communications
With your consent, we may send you promotional offers via email, SMS, or mail regarding energy, broadband, or health insurance products.
You can opt out of marketing at any time by using the unsubscribe link in our communications or by contacting us directly.
Accessing and Correcting Your Information
You can request access to, or correction of, your personal or sensitive information at any time. Contact our Privacy Officer (details below) to make a request. We may need to verify your identity before actioning your request.
Complaints and Concerns
If you are concerned about how we’ve handled your personal or sensitive information:
- Contact our Privacy Officer using the details below
- We aim to investigate and resolve all complaints within 30 days
- If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au
Data Security
We use industry-standard security protocols to protect the confidentiality and integrity of your personal and sensitive information. Despite our best efforts, no internet transmission is 100% secure. We recommend taking care when providing information online.
Third-Party Websites
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites and encourage you to read their privacy policies before engaging with them.
Contact Information
Privacy Officer
Utility Market Australia Pty Ltd
Suite 19, Level 2, 260 Collins Street,
Melbourne VIC 3000
Email: hello@utilitymarket.com.au
Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on our website, and the updated version will apply from the date of publication.
Last updated: June 2025